FAQ

Our platform automatically syncs your Meta (Facebook) advertising campaigns, ad sets, and ads daily. After connecting your Meta account, we fetch campaign data and performance metrics automatically. You can also trigger manual syncs from the Ad Accounts page. All data is securely stored and accessible through our dashboard.

Telegram conversion tracking allows you to track Telegram channel joins as conversions for your Meta ads. When users click on your Meta ads and join Telegram channels via our tracking links, we automatically send conversion events back to Meta's Conversion API. This provides accurate attribution and helps optimize your campaigns based on actual Telegram channel growth.

Brand limits depend on your plan: Starter includes 5 brands and Agency includes 20, and Agency can add extra brand slots at CHF 39/month each. Agency Pro is custom-priced with unlimited brands. Clients are not metered separately — a client can hold several brands, and each brand is what counts against the limit. You can upgrade your plan at any time from your account settings.

Campaign metrics are synced daily from Meta's API. Performance data typically reflects the previous day's results. You can also trigger manual syncs for immediate updates. Breakdown data (demographics, platforms, devices) is synced separately and may take additional time to process.

Yes! Our platform supports custom metrics tracking through the Manual Metrics feature. You can track KPIs like FTDs (First-Time Deposits), Telegram joins, messages received, and any other business-specific metrics. Configure metric templates and requirements per campaign to ensure consistent tracking across your team.

Navigate to the Meta Connection page in your dashboard and follow the OAuth flow to connect your Meta Business Manager account. You'll need appropriate permissions to access ad accounts. Once connected, you can select which ad accounts to sync and manage.

You can analyze performance by age, country, gender, publisher platform, platform position, and device platform. These breakdowns help you understand which demographics and platforms perform best for your campaigns, enabling data-driven optimization decisions.

Yes — every plan is a team workspace. Starter includes 3 seats and Agency includes 10; extra seats are billed per seat, and Agency Pro is custom-priced with unlimited brands and seats. Invite people from your account settings and give each one a role — Owner, Admin, or Member — so they see the brands and campaign data their work needs. Agency also includes one read-only client viewer seat, with more available as an add-on.

Open Connect → Telegram tracking → Setup and work through the seven guided steps: Client, Brand, Bot, Channel, Domain & link, Meta and Launch. You create the bot yourself with @BotFather and add it to your channel as an administrator, then paste its token in the Bot step. At the Launch step Ott gives you the tracking link to put in your ad. When someone reaches your channel through it, the join is recorded against the click that produced it, and when the Meta step is set up, the conversion is sent to Meta through the Conversions API.

If you exceed your plan's brand limit, you'll be notified and prompted to upgrade — or, on Agency, to add brand slots at CHF 39/month each. You can upgrade at any time from your billing settings. Agency Pro is priced on request and includes unlimited brands for agencies managing large portfolios.

Yes, security is our top priority. All data is encrypted at rest and in transit. We use Row Level Security (RLS) to ensure data isolation between accounts. Meta credentials are stored encrypted and never exposed. We follow industry best practices for data protection and compliance.

Export is CSV, from the page you're looking at: brand analysis exports its geography breakdown, and the Telegram page exports joins and link data for the date range on screen. For campaign data in your own systems, use the API: the REST API and the full MCP server come with Agency (500,000 requests a month) and with Agency Pro. On Starter you get the MCP server but no REST API. Its tools look up your workspaces, brands, ad accounts and account tree, and run the Ad Optimizer: its settings, signals and credits, ad audits, and drafting and listing change plans. Signals, audits and drafted plans use your monthly optimizer credits. Drafting a change plan is the one tool that writes: it saves the plan in Ott for you to apply in Ads Manager, and nothing changes in Meta. Metrics, budgets and breakdowns are Agency tools.